Consumer Law

Consumer law governs the relationship between businesses and consumers, and is a legal field that touches virtually every sector of commercial life. Law.no has extensive and in-depth expertise across the many facets of consumer law, assisting both consumers and businesses — whether you are a consumer seeking to enforce a claim against a trader, or a business in need of regulatory compliance advice and handling of consumer disputes.

We assist clients in matters including:

• Complaints and defect claims in the sale of goods and services
• Consumer rights under the Consumer Purchases Act and the Sale of Goods Act
• Craftsmen's services and construction contracts vis-à-vis consumers
• New home construction and consumers' rights in building projects
• Rights of withdrawal and contract formation online and off-premises
• Unlawful marketing, misleading practices and aggressive commercial practices
• Drafting and quality assurance of standard terms and contractual conditions
• Digital services, subscription agreements and e-commerce
• Package tours, travel services and transport claims
• Proceedings before the Consumer Authority, the Consumer Disputes Tribunal and other complaints bodies

Law.no is your strategic adviser at the intersection of business and consumer legislation. If you are a consumer, we help you pursue your claim effectively — from the initial complaint through to a final judgment or decision. If you are a business, we help you design products, services and marketing in compliance with applicable regulations, we assist with the drafting and quality assurance of contractual terms, and we represent you effectively in the handling of consumer disputes. Our lawyers combine in-depth knowledge of consumer law with broad litigation experience, delivering high-quality advice tailored to each client's individual situation and needs.